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Acquire the latest academic insights, apply them to real-world professional scenarios, and leave with a fresh perspective on Experience Management.

Ever feel overwhelmed by the challenge of enhancing your customer experience?

Nurturing a customer-centric culture across both front and back offices can be tricky. We frequently hear about the challenge of convincing colleagues and management, who might not fully grasp the importance of CX – it can feel like pushing against a tide. Once you've triumphed over this hurdle, the task of choosing which CX projects to prioritize adds an extra layer of complexity.

You're not alone ...

At The Kalepa Group, we've welcomed numerous customers seeking fresh perspectives. We gladly empowered them to kindle the flame of exceptional customer experiences.

Participants in open & inhouse masterclasses
participants specifically trained about service management and service recovery
sales employees trained to improve customer experience in the sales process

How can an inspiration session help?

Glad you ask! An inspiration session is a dynamic intervention that not only brings coherence to a company's objectives but also motivates and equips the team to meet challenges with creativity and determination, fostering a culture of innovation. It sparks a heightened focus on customer experience, injecting fresh perspectives and ideas that can propel the team into action. 🚀

Motivate to elevate: 2 hours of pure CX inspiration

Our interactive sessions, spanning 2 to 2.5 hours, are tailored to your company needs. We have experience with a diverse range of business types and sizes. We ensure an engaging and relevant experience for all participants. You can choose from our array of topics as listed below, or suggest your own for a customized session.

Evidence-based insights that not only captivate but empower

Discover the seamless blend of academic wisdom and practical expertise in each session. Our rock-solid, research-backed recommendations not only provide a broader understanding but also offer remarkably practical and easily graspable information. Choose from our array of topics or suggest your own for a customized session.

Ready for fresh perspectives?

Whether you're interested in Employee Engagement, Customer Satisfaction, Journey design, Stakeholder Feedback, Competitive Advantage ... we've got you covered! Choose one (or more) from the topics listed above, or easily schedule a call to discuss the possibilities for a tailored session for your company.

The Kalepa way

Meet the team. From left to right: Annelies, Christel, Yves, Isabelle, Dirk. What do we have in common? We’re all passionate about Service and Experience Management. We tackle CX and experience challenges with an evidence-based approach. We rely on professional experience and combine it with our extensive academic insights on Experience Management.

Frequently Asked Questions

Don't find the answer here? Don't hesitate to contact us, or to schedule a call. We'd love to hear from you!

Our expertise spans a wide range of academic and practical insights into customer and service experiences. If you can't find a specific topic of interest, feel free to schedule a call or send us an email: We'll be delighted to explore tailored options with you.

    Participants can anticipate evidence-based insights presented in an understandable manner. We provide practical building blocks for immediate implementation.

      Booking an inspiration session is easy! Simply schedule a call to discuss the most engaging topics for your company. There are no obligations whatsoever. If you prefer email communication, reach out to us at with your inquiry, and we'll get back to you promptly. The cost is € 1.700 VAT excl.

      Our sessions are led by seasoned experts with a wealth of experience in customer and service experiences. Meet the Kalepians here to get acquainted with the professionals guiding your inspiration journey.

      Our inspiration sessions are designed for anyone actively engaged in a company that serves customers. We firmly believe that ensuring a positive customer experience is a responsibility shared across the entire organization. Hence, everyone, regardless of their role, can benefit from our sessions. We tailor the content to suit your audience, whether at the operational or executive level, taking into consideration the stage of development and implementation of your strategy.

      No, there's flexibility to accommodate both smaller and larger groups. Whether you have a compact team or a sizable audience, we can tailor the session to meet your needs.

      The location is entirely up to you. We can host sessions at your offices for convenience, or we're happy to collaborate on finding a suitable external venue. Let's discuss and decide what works best for you.

      Absolutely! Our sessions are designed to be interactive, ensuring active engagement from all participants.

      Our sessions are meticulously customized to meet the specific demands of your company. Whether you are a startup or an established enterprise, we ensure that the content aligns seamlessly with your unique goals and challenges. Additionally, the interactive nature of the sessions allows for effective engagement, regardless of the group size.

      The session spans 2 to 2.5 hours, strategically crafted to inspire and provide targeted direction to align with your company's objectives. This flexible format accommodates your team's needs and ensures a focused and impactful experience.

      Certainly! We offer follow-up options and additional support post-inspirational session, ensuring a continuous journey towards improvement.


      Training: DV.O246162
      Advice: DV.A246163

      20% to 30% reduction possible