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Hi, we are KALEPA

Nice to meet you!

We are leading experts in Service and Experience Management. Our unique blend of experienced professionals and academics helps you become more customer-oriented.

We're frontrunners in Experience Management

Experience Management is one of the hottest topics in business today, and many claim they know everything about it. If you're looking for experts with a strong evidence-based approach, reach out to us. We rely on professional experience and combine it with our extensive academic insights on Experience Management to make Experience Management a success in your organization.

KALEPA bridges the gap

The goal of KALEPA is to inspire and help organizations in analyzing, designing, implementing and embedding Experience Management within their organization, all using academic insights. We help you make Experience Management tangible.

We bridge the gap between dreaming about improved experiences and implementing it within your organization.

We're a KU Leuven Spin-off

Since September 2020, KALEPA is active as a spin-off company from KU Leuven. Not every organization can become a university spin-off. A KU Leuven spin-off company is always a new organization that is founded and uses insights or technology developed at the university. In our case, the major tech transfer was the Customer Experience Canvas, a tool that makes it easy for organizations to understand what needs to be done to succeed in their CX program.

Being a spin-off, we distinguish ourselves from a traditional consultancy by really blending academic insights with years of practical experiences.

Discover our insights, tips and tricks about Experience Management on our blogs.

Annelies Costers

Christel Pletinckx

Dirk Frans

Yves Van Vaerenbergh


When you choose KALEPA, you choose a unique and enticing new flavor in Experience & Engagement Management.

Evidence-Based advice

Since we're a KU Leuven spin-off, we don’t speak from the gut. We combine strong academic insights with professional experiences that helps you improve your customer, patient, or employee experience.

CX strategy

The Customer Experience recommendations we provide are derived from academic research. The solutions we implement are based on our professional experiences within leading organizations.

it’s ALWAYS about the people

We keep a professional focus at all time. But, at the end of the day, we are all humans, and so we like to behave accordingly. We pride ourselves in being transparent, honest, respectful, and ethical in all our interactions with employees, clients, partners, and society at large.

Across industries

The Kalepians don't just focus on a specific industry. They worked in multiple industries like retail, consumer electronics, telecommunications, services, transportation, or information technology, to name but a few.

Unique tools

Get access to a unique set of tools that will help you kickstart or finetune your Experience Management program.

Eager to improve the Customer Experience of your organization? 


Training: DV.O246162
Advice: DV.A246163

20% to 30% reduction possible