Corona
Veilig langskomen blijft zeker mogelijk!
GET INSPIRED ABOUT EXPERIENCE MANAGEMENT
Acquire the latest academic insights, apply them to real-world professional scenarios, and leave with a fresh perspective on Experience Management.
Ever feel overwhelmed by the challenge of enhancing your customer experience?
Nurturing a customer-centric culture across both front and back offices can be tricky. We frequently hear about the challenge of convincing colleagues and management, who might not fully grasp the importance of CX – it can feel like pushing against a tide. Once you've triumphed over this hurdle, the task of choosing which CX projects to prioritize adds an extra layer of complexity.
You're not alone ...
At The Kalepa Group, we've welcomed numerous customers seeking fresh perspectives. We gladly empowered them to kindle the flame of exceptional customer experiences.
Participants in open & inhouse masterclasses
participants specifically trained about service management and service recovery
sales employees trained to improve customer experience in the sales process
How can an inspiration session help?
Glad you ask! An inspiration session is a dynamic intervention that not only brings coherence to a company's objectives but also motivates and equips the team to meet challenges with creativity and determination, fostering a culture of innovation. It sparks a heightened focus on customer experience, injecting fresh perspectives and ideas that can propel the team into action. 🚀
Motivate to elevate: 2 hours of pure CX inspiration
Our interactive sessions, spanning 2 to 2.5 hours, are tailored to your company needs. We have experience with a diverse range of business types and sizes. We ensure an engaging and relevant experience for all participants. You can choose from our array of topics as listed below, or suggest your own for a customized session.
Here's what others are sharing:
"I was really blown away. We did not expect this before the start of the session. Kalepa’s analysis was spot on. He showed us all the directions we could take with our business. This session was a real eye opener and made us realize our playing field was a lot bigger than we ever could imagine. Really inspiring session!"
Bart Strouven - Director of Marketing & IT - Cibo Abrasives
Recent topics of Inspiration Sessions:
Let's kindle a collective passion for customer experience, aligning everyone in the same direction and fueling your company's CX flame. 🔥
Evidence-based insights that not only captivate but empower
Discover the seamless blend of academic wisdom and practical expertise in each session. Our rock-solid, research-backed recommendations not only provide a broader understanding but also offer remarkably practical and easily graspable information. Choose from our array of topics or suggest your own for a customized session.
Ready for fresh perspectives?
Whether you're interested in Employee Engagement, Customer Satisfaction, Journey design, Stakeholder Feedback, Competitive Advantage ... we've got you covered! Choose one (or more) from the topics listed above, or easily schedule a call to discuss the possibilities for a tailored session for your company.
The Kalepa way
Meet the team. From left to right: Annelies, Christel, Yves, Isabelle, Dirk. What do we have in common? We’re all passionate about Service and Experience Management. We tackle CX and experience challenges with an evidence-based approach. We rely on professional experience and combine it with our extensive academic insights on Experience Management.
Frequently Asked Questions
Don't find the answer here? Don't hesitate to contact us, or to schedule a call. We'd love to hear from you!
